Installation and rollout of GIS related software

NTLIS deploys a myriad of GIS related software which assists NTG users in their eveyday work. The installation of GIS software within NTG is completed in partnership between NTLIS and NTG Desktop Services. NTLIS also assists other business divisions to explore the potential for using GIS software in their everyday work processes.

NTLIS is responsible for

• Providing end user support for all staff who access GIS related software as a work tool
• Monitoring and managing infrastructure and systems in place to distribute and manage licences across NTG
• Liaising with custodians in the management of license distribution, issues and strategic direction
• Engaging and promoting new products and services to staff interested in exploring GIS software in their own work environment
• Acquiring software, Test installation of software against platform/infrastructure and document procedures
• Providing NTG Desktop Services with the information they need for the deployment and installation of GIS software, including user lists from custodians, installation documentation and media
• Maintaining dialogue with NTG Desktop Services to resolve problems, initiate new ideas and formulate strategic direction

NTG Desktop Services are responsible for

• The deployment and installation of GIS software to users' PC through installation packages
• Deploy software as part of a rollout project, using MSI, or
  
• Install GIS software on an individual's PC as requested through EPASS

• Maintain dialogue with NTG Desktop Services to resolve problems, intiate new ideas and forumate strategic direct

Need a new installation of GIS Software?

All GIS software except Microstation os available to NTG GIS users through NTG Desktop Services. Prior approval needs to be given by your Manager or Cost Code Manager as NTLIS monitor software usage and there are financial implications. New licences may need to be purchased.

Step 1:  Get approval for software from your Manager or Cost Code Manager

Step 2:  Send an EPASS request for installation

Step 3: Send email with your EPASS reference number to your Manager or Cost Code Manager and to gis.support@nt.gov.au

Problems after your software installation?

As NTG Desktop Services install all GIS software, any problems (including licensing) after the software installation must be directed to Desktop Services through EPASS. NTG Desktop Services and NTLIS are in constant dialogue to address installation issues and are always finding ways to improve the process

Step 1: Send an EPASS request. Provide as much information as possible about the problem

If the problem is NOT ressolved, email gis.support@nt.gov.au for further escalation.

Software is working OK but I need assistance?

Need assistance to complete a task or not sure how something works? Contact GIS Support on 08 8995 5311 or gis.support@nt.gov.au

My PC has been replaced and I need to install GIS software?

Prior approval needs to be given by your Manager or Cost Code Manager as NTLIS monitor software usage and there are financial implications. New licences may need to be purchased.

Step 1:  Get approval for software from your Manager or Cost Code Manager

Step 2:  Send an EPASS request for installation

Step 3: Send email with your EPASS reference number to your Manager or Cost Code Manager and to gis.support@nt.gov.au

Licensing of software 

Licensing is limited and is available to those who purchase it. All installed software must be licensed. Each financial year, NTLIS sends invoices to Cost Code Managers based on software licenses or usage.

There are two different types of licences available

• Concurrent/Floating Licences - a "pool" of licences which is accessed by users when they open up the software. Many users can access many licences. This method ensures that licences are more freely available and users are charged "per usage" rather than a standard fee
• Single Use/Node Locked Licence - Each PC to which the software would be installed would need to have an individual licence allocated to it. This method can be expensive if purchasing more than three licences (depending on quotation and cost per unit - NTLIS can assist in determining the best licensing option for you). There can also be difficulties removing or transferring licences if the software needs to be uninstalled.

All licensing agreements for software is determined at the time of installation testing by NTLIS based on licenses purchased by the Departments or their contribution to usage

Further Reading

Click here for a list of GIS Software which is installed by NTG Desktop Services or NTLIS

Click here for a list of Cost Code Managers across the Northern Territory Government